Personal information collected by our company will be used only in accordance with the applicable laws and the Data Protection Act of 1998.
Control of personal information
Personal information collected by or provided to deepcleaning.co is controlled by Deep Cleaning.
What type of information do we collect from you and how do we use it?
deepcleaning.co only collects information from individuals and only when this is provided knowingly and specifically (e.g. when registering on our website for an order).
When a customer makes an order, we will collect the personal information needed to fulfil the order. Furthermore, we may also carry out security checks that protect deepcleaning.co and the customer against fraudulent transactions.
We also collect information for marketing purposes. Also, we may contact you with information or offers about different goods and services. Moreover, we will carefully select third parties to contact you with different offers and information about their goods and services.
We will also use the information provided by you for the improvement of our goods and services.
Will your information be shared?
We may use third parties for the carrying out of certain activities. For instance, we may hire third parties to fulfil our orders, to carry out surveys for us, to deliver packages, to send email and mail, to remove information from our customer lists, to analyse data, to provide us with marketing assistance, to help with the processing of credit card payments and/or to provide customer services. While these third parties have access to your personal information, they will only use it for the purposes for which they were hired – and not in any other way.
Moreover, to protect ourselves and our customers against fraudulent transactions, we may give personal information to different agencies that can check the information.
We will never sell or share information about you as our website’s user unless you agree to this.
What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. These files contain data such as your browsing preferences and history, which allows a website to remember your preferences and provide a more personalized experience.
2. Personalization: Cookies enable us to remember your preferences such as your language, location, and browsing history. This allows us to tailor our website content and services to better meet your needs.
All purchases from our site have to be made with cookies turned on. Moreover, we also recommend that you leave them turned on.
Do we use external links?
From time to time, our company will try to establish different types of relationships with other companies. Thus, you will be enabled to access their sites directly from deepcleaning.co.
We will provide high quality links that lead to reputable sites and which we trust to be both relevant and of interest to you. However, please notice the fact that third party sites are not under control and the content of these websites is not controlled by us.
Do we protect our customers’ information?
We use secure servers for all of our customers’ orders and every time they access their account information. Our SSL (secure server software) will encrypt the information you enter before it is sent to us.
Can I choose not to provide you with personal information?
You can choose not to give us the information that is requested. However, please be aware of the fact that your computer does need to accept cookies if you want to place an order with us.
Can I make complaints to Deep Cleaning?
Our company strives to handle any complaints fairly and competently. You will be informed by telephone at all the stages of your complaint. Furthermore, we will take all steps to resolve your complaint within 64 hours. However, if you are not satisfied with how your complaint is being handled, you should definitely call us.
What happens if the Policy changes?
Any changes brought to the policy will be posted on this page.
Give us your opinion
We would be happy to hear your questions and comments about privacy.
If you want to ask us something, please do not hesitate to get in touch with us on 020 3397 3284 or via email.
Thanks for taking the time to email us.