TERMS & CONDITIONS
This document was created with the purpose of describing the terms, conditions, rights and obligations all parties involved in this agreement are obliged to abide by.
Any changes to the document at hand can be made without prior notice.
1. Introduction
1.1. The reader is advised to check all the terms and conditions described in this agreement before committing to the contract.
2. Booking and Confirmation
2.1. When making a booking, the client has the duty to present Deep Cleaning with an accurate description of the property that is to be serviced. We reserve all rights to make amends to the quote and to charge for any kind of extra work that needs to be carried out.
2.2. The customer has the obligation to provide Deep Cleaning with accurate, complete and correct information and instructions. Otherwise, we reserve the right to cancel the order or to charge extra.
2.3. The customer has the obligation to ensure the cleaners’ access to the property.
a) If the cleaners cannot enter the property, the client will be charged with a minimum fee of £50.
2.4. When making a booking, credit or debit card details will be required.
a) If the customer desires to pay by credit card, an additional 2% will be charged as well.
2.5. A slot will be reserved for the performance of the service as soon as the booking process is complete. Note: the estimate time may vary according to factors that are not under our control: traffic, force majeure events, bad weather and so on.
2.6. All parking arrangements are to be handled by the customer. If parking fees or fines are required, they are to be paid by the customer.
3. Pricing and Payment:
3.1. We do not accept cheques. However, we do accept payments in cash or by credit card (case in which the payment will be made over the phone, at the beginning of the service).
3.2. All prices have to be based on a minimum charge, according to the service that is to be provided.
3.3. Deep Cleaning may charge additionally for in certain circumstances e.g.: we may charge a £11.5 extra fee for congestion or if your property is located outside of M25.
4. Re-schedule and Cancellation of Appointments:
4.1. Cancellations are to be made at least 24 hours before the time of the booking. Otherwise, a minimum charge of £50 will be applied with no further notice.
4.2. We reserve the right to charge £25 if the customer desires to reschedule the appointment with less than 24 hours before the time of the job.
5. Services:
5.1. Proper lighting and warm water are to be provided by the customer at the property. When the health or the wellbeing of our team’s members is threatened, Deep Cleaning will cancel the appointment.
5.2. Our company reserves the right to sub-contract any/all Services offered.
5.3. The customer (or a representative) are to be present at the end of the service to sign off the task as having been completed to your satisfaction. Otherwise, we will consider the Services as having been accepted by you.
6. We will not be held liable if:
6.1 wear or discolouring of fabric becomes more visible after dirt has been removed
6.2 existing damage or stains cannot be removed or cleaned completely
6.3 there is damage to wooden/hard floors where felt pads have not been fixed to legs of furniture
6.4 the services cannot be completed due to a 3rd party entering
6.5 curtain shrinkage after the steam cleaning process
7. Deep Cleaning strives to deal with any issues with the services offered. We will not consider any complaint filed later than 7 working days after the service has been provided.
